Customer Information Update
As of February 1, 2020 West Kern Water District will be contacting customers by phone regarding delinquent account/billing information. Please contact the District at (661) 763-3151 to check/update contact information. The District assumes no responsibility for contact information that has not been kept up-to-date by the customer.
A partir del 1 de febrero de 2020, West Kern Water District se pondrá en contacto con el cliente por teléfono con respecto a la información de facturación/cuenta Atrasada o delincuente. Comuníquese con el Distrito al (661) 763-3151 para verificar/actualizar la información de contacto. El Distrito no asume ninguna responsabilidad por la información de contacto que el cliente no haya mantenido al corriente.
About Your Bill
Your bill is printed on a blue and white statement and contains valuable information. The bill states your account number, name, address, service from and to, water usage breakdown, amount owed and due date. Your bill outlines the date in which a late fee will be assessed as well as additional terms and conditions about your bill. The District will not discontinue service for non-payment until payment by the customer has been delinquent for at least 60 days.
Payment on residential accounts may be mailed or delivered to the Districts office, paid online or by telephone through Civic Pay with no additional charge to the customer. Click here to pay online with Civic Pay or to pay by phone call 661-261-4303.
If you have any questions or would like to discuss other payment options, please contact the office at 763-3151.
Frequency of Your Bill
You are billed every other month (bi-monthly). Exceptions are Industrial accounts and Area 5-6 rural residential accounts which are billed every month.
When Your Bill is Due
Regular residential and commercial/public entity monthly/bi-monthly bills are due and payable upon presentation, but no later than 21 days of receipt. Industrial and Area 5-6 billings are due and payable upon presentation, but no later than 29 to 31 days. Due dates are shown on the bill.
When a service is disconnected, a closing bill will be mailed to the customer. It is due and payable upon presentation. After 45 days, the unpaid portion of the closed account will be sent to a collection file or if applicable, the remaining amount will be transferred to an open account.
Service Requests are prepared and investigated by District staff to address issues requested by customers. For example, high bill, no water, low/high pressure, water quality, meter issues, etc. Findings are reported to the designated party.
A customer can dispute or appeal a bill with the District by contacting the District office and requesting a service order to check the validity of the billing. All requests to dispute the bill must be made prior to disconnection of service. The District will not disconnect water service for non-payment if the dispute has not been resolved.
Deposits and Refunds
Deposits are required at the time of application. (Refer to Rates/Fees for designated amount.) If a customer has been shut off for non-payment, a deposit will be required prior to a re-connection if there is not a current deposit on file. Per customer request, if bills have been paid promptly deposits may be refunded or applied at the end of 12 months of continuous service. When an account is closed, the deposit will be applied to the account. If there is a credit, the balance will be returned to the customer.
If you forget to pay your bill, the District will send a reminder notice after the bill due date. A late fee of $10.00 will be charged on your account.
The District will make a reasonable, good faith effort to contact the customer by telephone 10 business days before discontinuation or in writing at least 7 business days before discontinuation of water service for non-payment.
The notice will include the information required by the District’s Discontinuation of Residential Water Service Policy.
Final Shutoff Notice For Non-Payment (48 Hour Notice)
The District will not discontinue service for non-payment until payment by the residential customer has been delinquent for at least 60 days. A door hanger notice will be provided to you 48 hours in advance, notifying you service will be discontinued if payment if not received by the specified date. If the meter is turned off, a $50 reconnect fee along with payment in full will be charged in order to restore service. A deposit may also be required to re-establish service.
A 48 Hour door hanger notice will be provided if your check is returned from the bank. A service charge of $35 will be imposed. The outstanding check and service charge must be paid by cash, cashier’s check or money order. If the returned check is not paid, service will be shutoff and a reconnect fee will be added.